Thursday, July 24
MainCon Sessions
Orbit in Action: Insights, Innovation, and the Trade Show Grand Finale
Mission Control
This is At HomeCareCon, your journey is uniquely yours. Chart your course with five specialized learning tracks designed to align with your role, goals, and area of expertise. Selecting your track is like plotting your coordinates — it ensures you maximize your mission time, connect with fellow explorers, and return to Earth with valuable insights and tools.
- General: A launchpad for everyone, regardless of mission type
- Medicare/Medicaid: Navigating complex systems across the payer galaxy
- Private Duty/Private Care: Exploring new frontiers in private pay and non-medical care
- Clinical & Quality Improvement: Elevating patient care through innovation and precision
- Business Operations: Powering agency growth with strategy, finance, and compliance insights
9:00 AM-9:50 AM Grand A-B Business Operations
We Have Lift Off! Charting a Course to a Sustainable Culture Beyond Employee Rewards
Justin Birt, MissionCare Collective
Prepare for liftoff as we explore how to build a sustainable, thriving culture that extends beyond traditional employee rewards. In this session, we’ll focus on cultivating an environment that fosters engagement, retention, and long-term success. Agencies thrive on a well-structured mission plan and creating a strong organizational culture requires thoughtful strategies and continuous effort. You’ll learn how to align your team’s values, enhance communication, and develop a culture that supports growth and resilience. Join us to chart a course toward a workplace where employees feel valued, empowered, and committed to your agency’s mission.
9:00 AM-9:50 AM Salon 1-2 Business Operations
Strategic Diversification: Maximizing Census with Stellar Marketing
Lori Beth Irvin, LBINGENUITY, LLC
Blast off into a new era of growth with this session on strategic diversification and stellar marketing techniques to maximize your census. Explore new worlds and expand your reach! Diversifying your marketing strategies will help you capture new patient populations and increase your agency’s visibility. We’ll explore how to leverage innovative marketing tactics, target different demographic groups, and build a robust strategy to attract and retain patients and clients. Learn how to launch your marketing efforts into a new orbit, driving growth and sustainability while enhancing your agency’s reputation in the competitive home care universe.
9:00 AM-9:50 AM Salon 3-4 Medicare/Medicaid
Powering Home Health Outcomes: Leveraging CAHPS to Launch Agency Success
Lindsay Doak, BerryDunn & Chris Attaya, Strategic Healthcare Programs (SHP)
Fuel your agency’s success by leveraging the Home Health Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to drive better home health outcomes. In this session, we’ll explore how CAHPS data can improve patient satisfaction, elevate care quality, and support regulatory compliance. Like a space explorer guided by precise instruments, providers can use CAHPS results to chart a course toward excellence. We’ll also share stellar insights from the Patient and Family Satisfaction Quality Improvement Project, featuring data from 80 home based care organizations. Discover how to interpret CAHPSƒ feedback, apply proven strategies, and elevate your agency’s performance and patient-centered care.
9:00 AM-9:50 AM Salon 5 Clinical & Quality Improvement
Navigating the Galaxy of Aging: Exploring Mental Health for Older Adults
Sharon Sykes, Sunshine Health
Embark on a journey through the galaxy of aging as we explore the critical role of mental health in older adults. We’ll examine the unique challenges faced by aging populations, from common mental health issues to complex disorders, and how to navigate these issues to provide better care. Home care providers must understand the terrain of the integrated health care world and be better equipped to identify and support the diverse mental health needs of older adult patients. You’ll gain insights into screening tools, intervention strategies, and best practices for supporting mental well-being — ensuring that older adults receive comprehensive, compassionate care.
9:00 AM-9:50 AM Salon 6 General
Evaluating & Managing Medicare Advantage/Commercial Contracts: Exploring New Dimensions in Health care Reimbursement
Michelle Stone-Smith, SimiTree
Venture into the ever-evolving universe of health care reimbursement in this session focused on evaluating and managing Medicare Advantage and commercial payor contracts. We'll uncover new frontiers, navigate the intricacies of payor contracts, and open up new dimensions for your agency’s financial success. Explore strategies for optimizing contract terms, understanding reimbursement models, and managing relationships with payors to maximize revenue. Attendees will gain practical knowledge for analyzing and negotiating contracts, ensuring your agency thrives in the shifting reimbursement landscape.
10:35 AM-11:55 AM Grand A-B General
AHCA Mission Briefing: Updates & Insights from the New Frontier of Home Care
🚀thank you to Healthcare Provider Solutions for sponsoring this mission!
Kimberly Smoak & Susan Harris Lowery, Agency for Health Care Administration
Strap in for a high-level mission briefing from the Florida Agency for Health Care Administration (AHCA) as we explore the ever-evolving home care terrain. This session will deliver critical updates on regulations, policy shifts, and key initiatives impacting providers across the state. Attendees will gain valuable insights to help navigate compliance requirements, anticipate changes, and align operations with AHCA’s strategic direction as we venture into the next frontier for home-based care.
10:35 AM-11:55 AM Salon 1-2 Private Duty/Private Care
Solving the Caregiver Crisis: How AI & Automation Are Redefining Recruitment in Home Care
Ravin Shah, Hellohire & Angel Abrego, Elite Premier Nursing Services/Elite Infusion Services
What if you could cut recruitment costs, speed up your hiring process, and consistently attract high-quality caregivers — without burning out your office staff? In this groundbreaking session, discover how some of the nation’s most forward-thinking home care agencies are using artificial intelligence (AI) and automation to overcome one of the industry's greatest challenges: the caregiver shortage.
This isn’t theory — it’s real-world strategy that’s already producing extraordinary results. Learn how to streamline your recruitment pipeline, reduce onboarding time, and bring in top-tier talent while drastically lowering manual workload. You’ll also discover the 3 Ps to scale your agency through AI recruitment — a simple yet powerful framework driving performance, efficiency, and growth. If you're tired of no-shows, slow hires, and staffing gaps, this session will show you exactly how to build a stronger, faster, and more efficient workforce model — so your agency can scale with confidence and deliver care at the highest level.
Skip the policy talk. Come discover the future of hiring in home care—and walk away with a roadmap to solve your staffing challenges for good.
1:30 PM-2:20 PM Grand A-B Medicare/Medicaid
Exploring the Space Between Denials & Approvals: Maneuvering Medical Reviews and the Appeals Process
Melinda Gaboury, Healthcare Provider Solutions
Like a spacecraft navigating an asteroid field, we’ll chart a path through the complex space between claim denials and approvals, exploring the critical process of medical reviews and appeals to avoid pitfalls and ensure successful claim resolutions. We’ll examine key strategies for effectively managing denials, understanding the appeal process, and presenting the strongest case for reconsideration. Attendees will learn how to streamline their workflow, reduce claim rejections, and successfully appeal denied claims, ultimately improving financial performance and compliance.
1:30 PM-2:20 PM Salon 1-2 Medicare/Medicaid
Exploring the Final Frontier of ICD-10 Diagnosis Assumptions
Nanette Minton, MAC Legacy
Venture into the final frontier of ICD-10 coding as we explore the complexities of diagnosis assumptions and their impact on reimbursement. We will uncover hidden realms to help you gain an understanding of the nuances of coding revealing critical insights that ensure proper documentation and prevent costly errors. We’ll break down common pitfalls, clarify assumptions in coding practices, and offer strategies for improving accuracy in diagnosis coding. Attendees will leave equipped to navigate the vast landscape of ICD-10 and ensure compliance with precision, boosting both operational efficiency and financial performance.
1:30 PM-2:20 PM Salon 3-4 Business Operations
Reaching New Frontiers in Onboarding: Solving the Industry's Biggest Workforce Challenge – Caregiver Retention
Jason Jones, Viventium
Prepare for launch as we address one of the industry’s most pressing challenges: caregiver retention. This session will explore innovative onboarding strategies that go beyond the basics, creating a strong foundation for long-term caregiver satisfaction and success. Much like space missions rely on strong crews for success, your agency depends on a dedicated, engaged workforce. We’ll delve into best practices for nurturing talent from day one, improving retention rates, and fostering a culture that supports caregivers throughout their careers.
1:30 PM-2:20 PM Salon 5 Business Operations
The Expansion Era: Exploring New Medicaid Opportunities for your Home Care Agency
Julio Barea, Ally/Caretime
Blast off into new territory with this session focused on Medicaid expansion opportunities. We'll explore billing complexities, reimbursement models, and program requirements to help you capture new markets and expand your agency's services. Learn how to position your agency for long-term Medicaid success through effective coordination, compliance, and innovation.
1:30 PM-2:20 PM Salon 6 Business Operations
Boundless Possibilities: Propelling Health Care Forward with Health IT Innovation
Pamela King & Kim Davis-Allen, Agency for Health Care Administration
Explore how cutting-edge health information technology (IT) is propelling the future of care delivery. From electronic health records (EHRs) to telehealth and artificial intelligence (AI), this session will spotlight key advancements shaping home care. Learn how to integrate these innovations to improve efficiency, support patient outcomes, and future-proof your operations in Florida’s rapidly evolving care landscape.
2:50 PM-3:40 PM Grand A-B Private Duty/Private Care
Elevate & Transform: Blazing a New Trail for Patient/Client & Caregiver Experiences
Becky Reel, Reel Home Care Consulting & Coaching
Delivering exceptional care experiences starts with intentionality. In this session, we'll explore practical strategies to improve both patient/client and caregiver experiences. Learn how to streamline communication, foster trust, and create a culture of excellence where all stakeholders thrive — helping your agency stand out in a competitive market.
2:50 PM-3:40 PM Salon 1-2 Business Operations
From Liftoff to Landing: Converting Opportunities into Leads
Sue Denis & Enock Denis, Seeds Home Care
Precision is key when it comes to smooth takeoffs and landings. Maximize your marketing momentum by learning how to convert opportunities into tangible leads. This session will walk through the sales funnel, from outreach to conversion, helping agencies craft a strategy that turns prospects into long-term patients/clients. Attendees will take away actionable tools to improve closing rates and sustain agency growth.
2:50 PM-3:40 PM Salon 3-4 Business Operations
Orlando, We Have Solutions: 50 Ways to Keep Your Payment
Joe Osentoski, Gateway Home Health Coding & Consulting
Just as space missions require constant vigilance to avoid critical issues, providers must be proactive in identifying payment challenges that can result in lost revenue. In this engaging session, we’ll explore the 50 common mistakes that jeopardize payment and how to avoid them. Leave this session with a checklist of pitfalls and the know-how to secure every dollar your agency earns.
2:50 PM-3:40 PM Salon 5 Business Operations
Empathy in Action: Charting a Path to Cultural Competence in Inclusive Home Care
Emily Scarbrough McFadden, Showd.me
Prepare for touch-down as we explore strategies to provide culturally competent and inclusive care. When charting a new path, the situation demands careful navigation and understanding of unfamiliar environments and similarly, inclusive care demands an awareness of diverse cultural needs and backgrounds. We’ll discuss strategies to foster an environment of empathy, build cultural awareness, and ensure that all patients receive care that respects their unique values and experiences. Attendees will learn how to foster a more inclusive, compassionate home care experience that improves patient outcomes and strengthens community trust.
2:50 PM-3:40 PM Salon 6 Business Operations
Navigating the Stars of Compliance: Aligning Home Care Practices with VA Requirements
Max Sufrin, Paradigm
Blast off into the world of Veterans Affairs (VA) compliance in this essential session for home care providers. Discover the regulations, standards, and best practices required to successfully navigate the VA care universe. This session will help your agency stay on course, avoid compliance pitfalls, and achieve mission-critical success in delivering high-quality care to veterans. Join us on this journey to conquer VA compliance and reach new frontiers in veteran-centered care.
Home CAre Political Action Committee Fundraiser Dinner
Join fellow advocates and industry leaders for an exclusive evening of high-level networking gourmet dining, and meaningful policy dialogue at the Home Care Political Action Committee (PAC) fundraising dinner. Your participation directly supports efforts to elect pro-home care candidates and advance legislation that protects and expands access to care in the home.
Held at Rodizio Grill, one of Orlando’s premier Brazilian steakhouses just minutes from the HomeCareCon venue, the evening includes a private dinner, remarks from a state elected official, and conversations with Florida’s leading home care advocates.
Proceeds benefit the PAC, a non-partisan, voluntary political committee dedicated to electing candidates who champion in-home care, sustainable funding, and smart regulatory reform. Your support strengthens our collective voice in Tallahassee.
Space is limited — secure your ticket today and make your voice heard where it matters most!
Sponsorship Opportunities
Support this high-profile event and increase your visibility among Florida’s home care leaders. Sponsorship packages offer exclusive recognition and visibility among key decision-makers and industry leaders.
Presenting Sponsor – $10,000
Underwrite this prestigious dinner and enjoy top-tier recognition throughout the evening and beyond.
Benefits of Sponsorship
- Exclusive recognition as the Presenting Sponsor of the dinner
- Emcee opportunity: A representative may serve as master of ceremonies to welcome guests, deliver a brief promotional message, and introduce the keynote speaker
- Premium reserved table for 8 guests at the dinner
- One (1) branded sign displayed in the general session meeting room
- Logo and/or name placement:
- On event signage, printed materials, and the registration page
- Inclusion in email communications, press releases, and social media shoutouts before and after the event
- Opportunity to provide branded materials or giveaways for each attendee
- Recognition during closing remarks and in post-event communications
Supporting Sponsor – $5,000
Support transportation and the open bar — two of the most appreciated event features — and be recognized accordingly.
Benefits of Sponsorship
- Recognition as the exclusive Supporting Sponsor for event transportation shuttle and open bar
- Premium reserved table for 6 guests at the dinner
- Logo and/or name placement:
- On event signage, printed materials, and the registration page
- Inclusion in email communications, press releases, and social media shoutouts before and after the event
- Opportunity to provide branded materials or giveaways for each attendee
- Recognition during closing remarks and in post-event communications
Details
Tuesday, July 22, 2025
6:00 PM – 8:00 PM
Rodizio Grill
9101 International Drive
Orlando, FL 32819
Transportation from the Rosen Centre Orlando to the restaurant and back will be provided.
- Individual Ticket: $275
- Table of 6: $1,500
- Table of 8: $1,750