Speaker Directory

Melinda Gaboury

 Co-Founder & Chief Executive Officer, Healthcare Provider Solutions

Melinda A. Gaboury, COS-C, with more than 30 years in home care, has over 20 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts home care and hospice reimbursement workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare Patient-Driven Groupings Model (PDGM) training, billing, collections, case-mix calculations, chart reviews, and due diligence. Additionally, appeals with all Medicare MACs (e.g., UPIC, RA, ADR, and TPE) have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the National Alliance for Care at Home/HHFMA Advisory Board and Work Group and is serving on the Board of Directors of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025. 

Workshops/Sessions:

• HHVBP: Launching Your Performance Into the Home Health Stratosphere (Tuesday, July 22, 1:00-4:30 PM, Grand A-B)
• The Role of Therapy in PDGM: Aligning Therapy with the Orbital Path of Payment Reform (Wednesday, July 23, 1:50-3:10 PM, Grand A-B)
• Exploring the Space Between Denials and Approvals: Maneuvering Medical Reviews and the Appeals Process (Thursday, July 24, 1:30-2:20 PM, Grand A-B)​

Michael Greenlee

 Founder & Chief Executive Officer, HealthRev Partners

For Michael Greelee, clients will always remain his number one focus. Throughout his 20 year career in health care, most recently in home health and hospice, he’s worked firsthand with many organizations to improve operations and drive growth. Through his leadership, sound business strategies, and dedication, he’s been recognized numerous times for producing high-value results and has been sought out to mentor others.

A lesson taught by his grandpa at a young age, Michael places the value of his word above all things in business. He strongly believes in forming true partnerships with clients and always delivering on his commitments. As the founder and CEO of HealthRev Partners, Michael applies these principles to drive strategic initiatives to deliver innovative solutions and exceptional client service for home care agencies.

Michael lives in Missouri where he and his wife raise three amazing daughters. He’s active in his church and community where he has served as a coach for softball, basketball, and golf. In his free time, he enjoys spending time with family, working out, and playing golf.

Workshops/Sessions:

• Optimizing Home Health Financial Performance: Navigating the Universe of Claim Denial Management (Wednesday, July 23, 3:30-4:20 PM, Salon 5)

J'non Griffin

 Strategic Relations & Education, ACHC University

J'non Griffin, RN, MHA, HCS-D, HCS-C, HCS-H, COS-C, is a 34-year veteran of home care as a registered nurse. She received her Master’s degree in Health Care Administration in 2005. She has experience as a field nurse, director, and executive with home health and hospice agencies, both large and small. She has served as Director of Staff Development and Appeals for home health and hospice agencies. She has taken part in mock surveys for agencies and prepared agencies for accreditation. She has been directly involved in accreditation surveys, acquisitions, and many regulatory crises with state survey agencies and the intermediary. HCAF is pleased to have her serve as Secretary of its Board of Directors.

Workshops/Sessions:

• Survey Prep & Acceptance to Service Policy: Mission Critical Compliance for a Smooth Launch (Wednesday, July 23, 3:30-4:20 PM, Salon 1-2)

Patti Heid

​ Senior Director of Best Practices & Compliance, Home Care Association of Florida

Patti Heid, MPST, COS-C, is HCAF’s Senior Director of Best Practices & Compliance. She has been a physical therapist for over 30 years and has worked in the home care setting for 27 of those years. She believes that nothing can compare to the rapport that one develops with a patient while working with them and their families, in their own homes, helping overcome the “real-life” day-to-day challenges that they face. Over the years, Heid has gained valuable experience by fulfilling many key roles within the home care arena, from field clinician through the management level. All these roles have given her deep abiding respect and admiration for the good that home care providers can achieve.

Patti graduated from St. John’s University in New York in 1991 with a Bachelor of Science degree in Biology. She obtained her Master of Science in Physical Therapy degree from the University of Miami in 1993.

Workshops/Sessions:

• Home Health Fundamentals Workshop: Preparing for Liftoff in Home Care Excellence (Tuesday, July 22, 9:00 AM-5:00 PM, Salon 1-2)
• Creating Re-Entry Protocols: Bringing it All Back Down to Earth (Friday, July 25, 10:35-11:55 AM, Grand A-B)

Angela Huff

 Senior Managing Consultant, Strategic Healthcare Programs

With over 30 years of experience as a registered nurse, Angela Huff, RN, has spent nearly 25 years in executive leadership in home health and hospice operations as well as software development in the post-acute space. In addition, she has global experience in the community care space that includes the United Kingdom, Finland, Canada, and Australia. Angela performs operations improvement assessments and compliance-focused reviews of home health and hospice documentation, including audits and appeals related to the OIG and program integrity contractors and compliance risk assessments related to mergers and acquisitions.

She is actively involved in the educational and advocacy activities of the National Alliance for Care at Home and is a member of the Innovation, Education, and Women in Leadership committees. Angela has been a presenter at the former National Association for Home Care & Hospice and the National Hospice and Palliative Care Organization, as well as other industry national and state organizations and has been published in the Nursing Administration Quarterly and other industry publications. Before entering the post-acute industry, she was a certified critical care registered nurse and a certified registered nurse infusionist.

Workshops/Sessions:

• HHVBP Moonshot: Strategizing for Success in the 2025 Measure Set (Wednesday, July 23, 1:50-3:10 PM, Salon 3-4)

Lori Beth Irvin

 Founder & CEO, LBINGENUITY, LLC

Lori Beth Irvin is an award-winning, global marketing executive with over 20 years of health care marketing experience, including 10 years in senior care and the senior living experience. Having been a caregiver to many generations of family, including her terminally-ill mother, Lori Beth is dedicated to advancing outcomes for older adults. 

Lori Beth is the founder and CEO of LBIngenuity, LLC, a marketing consultancy agency specializing in senior health care. Lori Beth has shaped and scaled a variety of organizations throughout the care continuum with smart, growth marketing strategies. 

Lori Beth is also a professional speaker, who shares her knowledge and experiences to a variety of audiences.

Workshops/Sessions:

• Strategic Diversification: Maximizing Census With Stellar Marketing (Thursday, July 24, 9:00-9:50 AM, Salon 1-2)

Jason jones

 Vice President, Home Health & Hospice, Viventium

Jason Jones is a seasoned executive with over 15 years of leadership experience in the home health and hospice. Renowned for his ability to drive results, he has consistently helped agencies tackle their most pressing challenges — enhancing patient care, meeting revenue goals, and fueling sustainable growth.

Throughout his career, Jason has built and led high-performing teams that deliver exceptional results. His leadership philosophy is centered on empowering people, providing them with the tools and support necessary to succeed. As a result, he’s earned a reputation for fostering a culture of innovation, accountability, and resilience.

With a deep understanding of the post-acute care landscape and a proven track record of team-building, Jason is passionate about helping agencies navigate workforce challenges. He consistently delivers creative solutions grounded in best practices for agencies to thrive in an ever-evolving health care environment. 

Workshops/Sessions:

• Reaching New Frontiers in Onboarding: Solving the Industry's Biggest Workforce Challenge — Caregiver Retention (Thursday, July 24, 1:30-2:20 PM, Salon 3-4)

Maureen Kelleher

 Senior Manager of Operations Consulting, SimiTree

Maureen Kelleher, RN, MBA, joined SimiTree in 2020. She has 27 years of experience in health care, with over 22 years focused on hospice and palliative care. Her background includes family practice administrator, hospice nursing, palliative care, multiple hospice executive directorships throughout the United States, with both not-for-profit and for-profit organizations, and hospice consulting.

Maureen previously served a four-year term on the Regulatory Committee (2015–2019), was a member of the Ethics Advisory Council in 2020, and served on the Palliative Care Council with the former National Hospice and Palliative Care Organization (NHPCO).

During her career, Maureen has supported and advanced hospice programs, aligning clinical and operational teams with governing bodies to improve quality, grow patient census, achieve zero deficiency surveys, and increase revenue while decreasing expenses. She has helped to start both hospice and palliative care programs, as well as open hospice inpatient facilities. She has experience in improving efficiencies in staffing (including HR/employee files review for completeness), budgeting, billing, coding, and hospice reporting. Maureen further promoted organizational success by creating strategies and tools for improved compliance and monitoring of Hospice clinical teams, developing Quality Assurance and Performance Improvement (QAPI) programs, writing HIPAA and Occupational Safety and Health Administration (OSHA) policy, as well as regional specific infection control plans. She has been involved in multiple startup palliative care programs, as well as educating providers and programs regarding Part B billing and coding.

Over the years, Maureen has worked on multiple electronic medical record (EMR) systems including, but not limited to, Suncoast, Horizon (McKesson), Netsmart, Mumms, WellSky (Kinnser), Homecare Homebase, eClinicalWorks, eMDs (Aprima), Brightree (Matrix Care), Careficient, Axxess, KanTime, and Medics Elite.

Maureen’s passion is centered on assisting health care organizations to provide patient-centered, high-quality care for patients with serious illness and end of life needs while effectively navigating ever changing governmental regulations, financial opportunities, and the business of hospice and palliative care.

Workshops/Sessions:

• Palliative Care: Exploring the Stars of Compassionate Care (Tuesday, July 22, 1:00-4:30 PM, Salon 5)

Pamela E. King

​ Program Manager, Florida HIE, Agency for Health Care Administration

Pamela King, MBA, CPM, PMP, is the Director for Florida’s Health Information Exchange with the Agency for Health Care Administration (AHCA). Pam has over 27 years of experience in the areas of health care administration and health information exchange. Her current focus is predominantly on strategic planning and adoption of technology within health care. She is responsible for administering AHCA's Florida Health Information Exchange and other programs within the Florida Center for Health Information and Transparency.

Workshops/Sessions:

• Boundless Possibilities: Propelling Health Care Forward With Health IT Innovation (Thursday, July 24, 1:30-2:20 PM, Salon 6)

Suzanne Kirayoglu

 Administrator, E-PLUS Program, Agency for Health Care Administration

Suzanne Kirayoglu, PhD, brings a diverse background spanning multiple disciplines to her role in health care. She holds dual Bachelor’s degrees in Financial Management and Philosophy from Clemson University (1996), a Master’s degree in Economics from the University of New Mexico (2003), and a PhD in Political Science from Florida State University (2014). Suzanne currently serves as a health information technology consultant for the Florida Agency for Health Care Administration (AHCA), where she leads the Emergency Patient Look-Up System (E-PLUS) project.

Workshops/Sessions:

• Boundless Possibilities: Propelling Health Care Forward With Health IT Innovation (Thursday, July 24, 1:30-2:20 PM, Salon 6)

Jeryn Laengrich

 Vice President of Sales, Axxess

Watching her parents make a difference in people’s lives was the example Jeryn Laengrich, MS, CCC/SLP, saw from an early age. Her own personal drive and desire to make a difference in the world led her into health care. After graduating with a Master of Science degree in Speech-Language Pathology, Jeryn began as a therapist and moved in to multiple leadership and executive positions throughout health care. Jeryn is a health care operations leader with extensive experience in strategic planning, health care technology solutions, and patient/family experiences. Currently Jeryn is honored to be a Vice President of Sales for Axxess.

Workshops/Sessions:

• Adapting Health Care Communication and Coordination Across the Universe From Boomers to Gen Z (Wednesday, July 23, 11:20 AM-12:20 PM, Salon 3-4)

Dr. Steven Landers

 Chief Executive Officer, National Alliance for Care at Home

A recognized leader and innovator in home health, primary care and aging services, Dr. Steven “Steve” Landers brings almost two decades of experience as a physician, executive leader and public health policy advocate to lead the National Alliance for Care at Home as its first Chief Executive Officer.

As a board-certified physician in family medicine, geriatric medicine, and hospice and palliative medicine, Dr. Landers has dedicated his career to seeking home- and community-based solutions for ill and aging Americans. He is a champion of the impactful role home care and hospice play in the health and lives of communities, acknowledging that as an aging nation, providing compassionate, dignified, and cost-effective systems of care to patients is critical. 

Dr. Landers graduated from Case Western Reserve University School of Medicine, where his training included a family medicine residency at Case Western and a geriatric medicine fellowship at the Cleveland Clinic. He also attended the Johns Hopkins Bloomberg School of Public Health, where he focused on health policy and management. He received a Bachelor of Arts in Political Science from Indiana University in Bloomington.

Early in his career, Dr. Landers based his clinical practice on providing health care through house calls and has made thousands of home visits, primarily to low-mobility patients. While in this setting, he saw the need to better connect home care and hospice to the broader health care system and medical community. He understood that to improve patient care, he would need to understand and play a leading role at the intersection of clinical work, health policy, and systems of care. He pursued a Master’s degree in Public Health, which contributed to his passion for influencing federal and state policy to improve health care delivery to vulnerable patients.

Dr. Landers has served on numerous boards and committees in the home-based care policy space, including past appointments to the boards of directors of the National Association for Home Care and Hospice, American Academy of Home Care Medicine, the Partnership for Quality Home Health, and the Alliance for Home Health Quality and Innovation (now Research Institute for Home Care). He has represented these organizations by engaging policymakers, including meeting with members of Congress; providing committee testimonies for Congress and state legislatures; and discussing home care policies and regulations with the U.S. Secretary of Health and Human Services (HHS), the administrator of the Centers for Medicare & Medicaid Services (CMS), Medicare Payment Advisory Commission (MedPAC) officials, and federal agency staff.

Prior to joining The Alliance, Dr. Landers served in several executive leadership roles. He was the director of home care at the Cleveland Clinic, and for more than 11 years was the president and CEO of the Visiting Nurse Association Health Group, Inc. — one of the oldest, largest and highly respected home health, hospice, and community health organizations in the country. 

As a renowned author and thought leader in the care at home sector, his work has been published in the New England Journal of Medicine, the Journal of the American Medical Association and Huffington Post. The work of Dr. Landers and his team to prioritize at-home vaccines for homebound seniors during the COVID-19 pandemic also has been featured by major news outlets such as ABC’S Good Morning America and CBS Mornings with Gayle King. 

Steve lives in Little Silver, New Jersey, with his wife, Allison, and their three sons. His hobbies include golfing, fishing, hiking, traveling, enjoying good food, and watching horse racing. When he is not taking part in these activities, you can find him cheering on his sports teams — the Browns, Cavaliers, Guardians, and Indiana Hoosiers.

Workshops/Sessions:

• 2026 National Home Care Policy Update: The Future of Home Care in the Next Galaxy (Wednesday, July 23, 10:00-11:00 AM, Grand A-B)

Susan Harris Lowery

 Government Analyst II, Division of Health Care Policy and Oversight, Agency for Health Care Administration 

Susan Lowery, RN, BSN, graduated from Florida State University with a Bachelor of Science in Nursing. She has been a registered nurse for over 30 years, including more than 20 years in home health care, beginning as a field nurse and ending in management. Susan has worked for the Agency for Health Care Administration (AHCA) for 10 years. She has held positions as a registered nurse surveyor, registered nurse consultant with the complaint unit, informal dispute panel member, OASIS Education Coordinator with the Survey and Certification Support Branch, and currently is a Government Analyst within the Chief of Field Operations office.

Workshops/Sessions:

• AHCA Mission Briefing: Updates & Insights From the New Frontier of Home Care (Thursday, July 24, 10:35-11:55 AM, Grand A-B)

Arlene Maxim 

 Senior Clinical Services Consultant, Axxess 

Arlene Maxim is the Senior Clinical Services Consultant at Axxess. Awarded the 2024 Stevie Award for Women in Business Female Thought Leader of the Year, Arlene leads innovative change across the health care continuum. She has developed and implemented multiple post-acute care programs, working closely with multiple hospitals, home care and hospice agencies, accountable care organizations, etc. Arlene also focuses on public speaking, training and consulting on topics such as Outcome and Assessment Information Set (OASIS), Star Ratings in home care and hospice, and hospitalization reductions.

Workshops/Sessions:

• How Intake Can Enhance Positive Patient Outcomes: Launching Success From Day One (Wednesday, July 23, 11:20 AM-12:20 PM, Salon 6)

Kimberly McCormick

 Executive Clinical Director, Home Health Strategic Management 

Kimberly McCormick, RN/BSN, a highly accomplished clinical consultant in the home health industry, is Executive Clinical Director for Home Health Strategic Management. Her experience in home health, eight spent as administrator of a home health agency, has given her the experience and the knowledge to provide unrivaled insight into the home care arena. Kimberly has established herself as a national expert in the area of utilization management and operation excellence in home health services.

Workshops/Sessions:

• The Gravity of Operations: How They Impact VBP-Level Outcomes (Friday, July 25, 9:00-10:20 AM, Salon 1-2)

Nanette Minton

 Senior Clinical Coding Manager, MAC Legacy

Nanette Minton is the Senior Clinical Coding Manager for MAC Legacy and has 28 years of experience as an RN in the health care industry. Much of her expertise lies in home health and hospice where she has assisted the industry in clinical, administrative, consulting, and agency startup and development roles. Teaching on these topics has become a passion of hers and she is thrilled to utilize teaching strategies that enable the learner to apply the education to their home care and hospice agency today. Nanette is proud to serve as the Vice Chair for the Association of Home Care Coding & Compliance (AHCC) Board of Medical Specialty Coding & Compliance (BMSC) Board of Directors as well as on the Association of Home Care Coding & Compliance (AHCC) Home Care Coding Specialist — Hospice (HCS-H) Exam Committee.

Workshops/Sessions:

• Exploring the Final Frontier of ICD-10-CM Diagnosis Assumptions (Thursday, July 24, 1:30-2:20 PM, Salon 1-2)

Jennifer Osburn 

 Clinical Consultant, Healthcare Provider Solutions

Jennifer Osburn, RN, HCS-D, COS-C, is a Clinical Consultant with Healthcare Provider Solutions. With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed Outcome and Assessment Information Set (OASIS) and ICD-10 coding expert.

Jennifer began her home health career in a large privately owned agency after transitioning from medical-surgical urology hospital nursing; however, she has worked for all types of agencies in multiple states. Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can deploy to improve the efficiency and quality of care being delivered to the patients they serve.

Jennifer has led numerous home health educational seminars for state and national associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the U.S., she has trained staff for The Joint Commission and the Accreditation Commission for Health Care (ACHC), has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM coding, case management, Medicare Conditions of Participation (CoPs), billing requirements, documentation compliance for quality and payment, emergency preparedness, agency operations, and the Patient-Driven Groupings Model (PDGM).

Workshops/Sessions:

• OASIS E-1: Charting a Clear Path Through the Documentation Cosmos (Tuesday, July 22, 9:00 AM-4:00 PM, Salon 6)
• Getting the 'Right Stuff': Training Staff to Improve HHCAHPS (Friday, July 25, 10:35-11:55 AM, Salon 1-2)

Joe Osentoski 

 Senior Consultant, Gateway Home Health Coding & Consulting

Joe Osentoski, BAS, RN, GERO-BC, is a home health compliance and appeals expert for Gateway Home Health Coding and Consulting, LLC. As a registered nurse with over 30 years experience in home health and hospice, Joe specializes in clinical quality assurance and regulatory compliance including Additional Document/Development Request (ADR) responses and appeals. He has extensive experience with audits, probes, and reviews from all Medicare contractors and insurance payers. Joe has completed well over 5,000 ADRs in home health and hospice, filed thousands of appeals, and represented clients at hundreds of administrative law judge hearings. He is the author of The ADR and Appeals Handbook, First Edition, from Decision Health and has been a board-certified gerontological nurse for 27 years.

Workshops/Sessions:

• Orlando, We Have Solutions: 50 Ways to Avoid Losing Your Payment (Thursday, July 24, 2:50-3:40 PM, Salon 3-4)

Alicia Paulino-Grisham 

 Partner, Disability Insurance Law Group

Alicia Paulino-Grisham, Esq. is a founding partner of Paulino-Grisham, Smith & Chmielarz, P.A., Disability Insurance Law Group and concentrates her practice on representing claimants in private and group disability insurance claims, as well as representing individuals wrongfully denied coverage in life, long-term care, and health insurance claims. Ms. Paulino-Grisham has extensive experience in aggressively fighting for the rights of her clients at all stages in their insurance claim process, including pre-litigation claim resolution, state and federal litigation, and appellate practice. She has written numerous articles on both private and ERISA disability insurance claims. Ms. Paulino-Grisham has been featured numerous times on Good Morning America for her representation of clients in complex ERISA disability insurance matters, her successful work in obtaining life insurance benefits for a frustrated family, and again for championing an amendment to the federal statute, ERISA that will provide claimants with more protection and hold insurance companies accountable for egregious delay and denial tactics. She has been interviewed by and contributed to several national and local news stations and publications on the subjects of disability, life, long-term care, and health insurance claims. During the September 2010 Senate Hearing on ERISA insurance claims, two of Ms. Paulino-Grisham’s successful disability insurance cases were discussed at length by Senator Max Baucus. Ms. Paulino-Grisham helped parity advocates create language for Florida’s Oral Chemotherapy Parity Bill. She has been a guest speaker for numerous advocacy groups, specialty groups, medical associations and facilities, and financial advisors on the subject of insurance benefit claims and litigation, including the American Conference Institute, the Eighth International Conference on Chronic Fatigue and Fibromyalgia, the Susan G. Komen South Florida Legislative Initiative, the American Chiropractic Association, and the Florida Chiropractic Physicians Association. Ms. Paulino-Grisham is an invited member of the American Alliance of Disability Insurance Attorneys, serves on the Board of Directors of The Alliance for Eating Disorders Awareness, and is a member of the South Palm Beach Chapter of the Florida Association of Women Lawyers, American Association for Justice, and American Bar Association. 

Workshops/Sessions:

• Houston We Have a Problem! Navigating the Vast Expanses of Long-Term Care Policy Issues (Friday, July 25, 9:00-10:20 AM, Salon 5)