Angel Abrego is the Owner and CEO of Elite Premier Nursing Services (Private Duty) and Elite Infusion Services (Medicare) in Palm Beach, Florida. He has been a Nurse for the last 14 years and began managing cases privately at the age of 22 which then led to him opening his first Agency at the age of 26. Angel has made it a personal mission to revolutionize Home Health Care. At Elite Premier Nursing Services, they promote innovation at every level of the company from the CEO to the Caregiving Specialists. Angel and his team of Executive Account Managers have taken the industry by storm with their unique style of marketing and sales at Elite it's not just business as usual they are re-establishing the human-to-human connection.
Maureen Albertson DNP, CHC, HSC-O, RN, is the Director of Homecare Compliance for Millennium Homecare. She currently serves as the District 8 representative on the HCAF Board of Directors. Maureen has served in a variety of roles in the home health sector, including Nurse Case Manager, Quality Assurance, Supervisor of Clinical Services, Staff Development Coordinator, and Compliance Officer. Maureen is the author of Decreasing Urinary Incontinence in Home Healthcare and an advocate for best practices in the home health setting. Maureen holds a Doctor of Nursing Practice degree from Capella University and a Master of Science in Nursing Education degree from Chamberlain College of Nursing. She has been a registered nurse for 28 years.
Nancy E. Allen
Nancy E. Allen, BSN, RNC, CMC, is the Chief Executive Officer and owner of Solutions for Care, Inc., a consulting company specializing in community-based health care and care management. Nancy’s passion includes assisting providers to develop effective operations for compliance to deliver quantifiable outcome-driven patient care. Her many years’ experience includes clinical, administrative, home care provider, and 10 years as a state and accreditation surveyor. Nancy is certified as a Clinical Specialist in Home Health, Care Management, and as a Long Term Care Surveyor. Nancy has served as a Corporate Integrity Monitor for the Office of Inspector General and as a Medicare Hearing Officer for Centers for Medicare & Medicaid Services' (CMS) Medicare Fair Hearing Department where she conducted and adjudicated federal administrative hearings.
With a team from the University of Hawaii, Nancy serves as an educator and resource in the development of community-based health care in the Pacific islands of the Republic of Palau and American Samoa. Nancy is a contributing author to the Handbook for Home Health Administration and numerous other articles in national home care publications. Her recently updated book, Survivor! Ten Practical Steps to Survey Survival, has helped many achieve deficiency-free surveys.
Chris Attaya, MBA, joined Strategic Healthcare Programs (SHP) in 2014 after spending 28 years in executive and consulting positions within the home health and hospice industry. In his role, he is responsible for product development and client relationships to help organizations achieve increased operational and financial performance through the use of SHP’s industry-leading analytics platform and benchmark data. Prior to SHP, Chris was the Chief Financial Officer at the VNA of Boston and had worked at Partners Health Care at Home as Chief Financial Officer and Chief Executive Officer. He received a B.A. in Public Health from Tufts University and an M.B.A. from the Graduate School of Management at Boston University, concentrating in health care finance.
Catherine Badalamenti is the Executive Account Manager and Marketing Director for Elite Premier Nursing Services (Private Duty Home Health Agency) in West Palm Beach, Florida. A graduate of Florida Atlantic University with a Bachelor’s degree in Business Administration, she has over 10 years’ experience in home health. Catherine is passionate about identifying patients in need of improved quality of life and assistance in the home and facilitating the provision of excellent, individualized care that maintains maximum independence, safety and dignity. Having an elderly father who suffers from Dementia and requires home care, she takes great pride in offering peace of mind to patients and their loved ones. In her free time, Catherine enjoys cake decorating and interior design.
Sara A. Bazzigaluppi
Sara A. Bazzigaluppi, Esq., is a Florida health care attorney in Chapman Law Group’s Sarasota office. She handles negotiations with impaired practitioner programs such as Intervention Project for Nurses (IPN) and Professionals Resource Network (PRN), as well as matters involving training programs and schools. She is particularly interested in matters concerning allegations of impairment and safety to practice, including cases involving THC-positive screenings and CBD use. Sara has successfully assisted several practitioners with criminal and disciplinary histories with obtaining unrestricted license to practice in the State of Florida. Sara has been successful in assisting practitioners who were accused of impairment in avoiding referral to impaired practitioner programs and return to practice without consequence on their license. Regarding diversion accusations, Sara has been able to achieve case dismissal or reduction of penalties to unprofessional conduct charges avoiding IPN or PRN referral. She has been successful in negotiating settlement deals with prosecutors for penalties that did not include suspension.
Sara uses her passion for health care and her prior experience working in house with large hospital entities to achieve legal goals, but always keeps in mind the long-term career interests personal to each client. Sara is mindful of cost considerations and strives to identify legal strategies that can maximize each client’s resources however ample or limited.
Sara graduated from the University of Florida Levin College of Law, where she focused her studies on health care delivery and finance, health care regulatory compliance, and medical malpractice defense. She earned her Bachelor of Science and Economics degree from the University of South Florida (USF). As part of her educational endeavors, Sara participated in leadership roles in the USF Honors College Student Council, as well as the UF Law Mental Health Law Association. Sara also believes in giving back to the community; upon graduation, she dedicated over 100 hours of pro bono services to the Alachua County community. In her spare time, Sara enjoys gardening, cooking, and spending time outside in the beautiful Florida weather, as well as supporting UF sporting events. Time permitting, Sara relishes visiting her hometown of Milan, Italy, where her entire family currently resides.
Shelby Betts is the Sales & Marketing leader for Whirks. She graduated from Harding University with a degree in Business and Spanish, and is a licensed P&C agent. She believes in thoughtful sales leadership & stewardship which she works hard to implement in her daily role at Whirks. When she isn’t developing her team, Shelby works with business owners and leadership teams to find efficient solutions for their employee management & insurance needs. When not working, you can find Shelby with her nose in a book, out on a hiking trail, or at a Memphis Grizzlies game with her family and friends.
Michael "Mike" Bibbins has nearly a decade of experience in the health insurance sector. He joined Palmetto GBA's Provider Outreach and Education team after spending three years in their Provider Contact Center (PCC). His education includes a Bachelor of Science degree from the University of South Carolina and a master's degree in Strategic Communication from the University of Delaware. Mike currently serves as a Senior Provider Relations Representative for the Review Choice Demonstration (RCD). In this position, Mike conducts RCD workshops, education exhibits, and web-based training for providers regarding coverage and billing guidelines for RCD.
Elizabeth Brogdon has over 20 years of nursing experience. She is a graduate of Forsyth Technical College, and holds a Bachelor of Science degree in Health Care Administration from Columbia Southern University. She has a background in emergency medicine in nursing, occupational health, and home health care. Her experience as an educator includes serving as an instructor for the American Heart Association, among other organizations. She previously worked for Palmetto GBA as a Medical Reviewer on the Pre-Claim Review (PCR) Demonstration. Elizabeth is currently a Senior Provider Education Consultant with Provider Outreach and Education for the Review Choice Demonstration (RCD). Her duties include providing education for the RCD through one-on-one and large group sessions.
Cindy Campbell, MHA Healthcare Informatics, BSN, RN, is a nationally recognized thought-leader and management consultant to the continuum of healthcare at home. Cindy holds a Master of Health Administration with specialty in Healthcare Informatics, and a Bachelor of Science in Nursing. She brings deep experience leading multi-service line health care at home and almost 20 years with Fazzi Associates, now proud to be a fully integrated member of the WellSky family of companies. Cindy and her team help agencies leverage strategic thought and operational efficiency into organizational, work-process, and clinical model design for home health, hospice, palliative care, and private duty organizations throughout the U.S. Cindy has served as a Board of Directors member of the National Association for Home Care & Hospice, Chair of the Pediatric Homecare & Hospice Association of America, and member of the Executive Committee of the American Telemedicine Association’s Homecare and Remote Monitoring Special Interest Group. A passionate advocate for innovation on behalf of patients and industry, Cindy is committed to driving methodology to best serve the needs of advancing health care at home.
Mike Carr, PT, COS-C, is a Senior Product Manager for Axxess. His clinical expertise and industry knowledge has been critical to the development and implementation of the Axxess Certification program. Mike has been intimately involved in the design, development, and creation of Axxess Certification and now oversees an international team of engineers and support personnel. Mike joined Axxess in 2018 through the purchase of Home Health Gold. He also has nearly 20 years of experience as a physical therapist for Bangor Area Visiting Nurses in Bangor, ME.
Peter Caudle, DPT, CPHQ is a passionate educator in the home health community. With a decade in the sector, Peter has had progressive experience from field clinician, to case manager, OASIS/quality reviewer, and clinical manager. Peter has an intimate working knowledge of care delivery in the home and of regulatory concerns, including OASIS, CoPs, PDGM, HHCAHPS, QAPI, ADR response, utilization management, and survey readiness.
Peter recognizes providing care in the home is a great privilege and he believes every patient deserves the highest quality care possible and best patient care experience possible. He has earned advanced certification in health care quality, contributed to winning Oregon's 2018 Health Insight Home Health Quality Award, and onboarded, educated, and coached countless clinicians on the critical areas of providing high-quality home health care.
Peter is an engaging educator and assiduous leader. Between managing, writing, and speaking, Peter enjoys playing and exploring with his wife and kids in beautiful Southern Oregon.
Ronald W. Chapman, Sr.
Ronald W. Chapman, Sr., MPA, LL.M., focuses on compliance strategies (Anti-Kickback, Stark Law, and Medicare/Medicaid regulatory adherence), audits, administrative law, and defense litigation for health care providers and agencies.
Arnie Cisneros, PT, has over 30 years of experience as a physical therapist across the care continuum, and he serves as a post-acute consultant for multiple Pioneer Accountable Care Organization (ACO) systems. In 2012, he was awarded a Bundle Payment for Care Improvement Pilot Program, in conjunction with the Detroit Medical Center (DMC), to address Episodic Bundling for Lower Extremity Joint Replacements. The 2016 Current Concepts in Joint Replacement (CCJR) initiative is based on Model 2 Bundling Pilot programs for total joint replacements, which Arnie has managed for the DMC since 2014.
Adam Corcoran is Golden Care's Director of Business Development. Adam is familiar with the senior services industry as his mom was a Director of Nursing for a home health agency in New Jersey. He understands what it takes to deliver quality care since he was influenced at such an early age. His hard work ethic and dedication to serving southwest Florida's aging population will be a key component of Golden Care long-term success.
Adam graduated from West Virginia University with a bachelor's degree in Business Administration with a marketing focus while obtaining and advertising minor. In addition to the senior care industry, Adam experienced employment in the health insurance field and taught for four years in Collier County Public Schools. Through all of his experiences it has developed him to be well-rounded professional.
Adam spends time volunteering for local non-profit organizations such as the Parkinson's Association of Southwest Florida and the Alzheimer's Support Network. He also holds a position on the Naples Interagency Board as their president and participates on the Leadership Coalition on Aging-Collier County as the 2020 Senior Empowerment Series co-chair.
Adam has called Southwest Florida home for the past 10 years after relocating from New Jersey. He is married with newborn twins, Kenzi Jo and Carter. In his spare time, Adam enjoys graphic design, photography, and spending time at the beach.
Dr. Amy Craven, PT, MS, DPT, CCM, is Vice President and owner of C&V Senior Care Specialists, a doctor of physical therapy and certified case manager specializing in geriatric care. For more than 30 years, Dr. Craven has worked in health care in both clinical and leadership positions. She has managed and marketed both Home Health and Home Care in WNY as an administrator for a national agency. Dr. Craven has co-published two books, Becoming an Alzheimer’s Whisperer: A Resource Guide for Families and Care Giving for Alzheimer’s disease and Activities Guide: The Importance of Activities in the Person with Alzheimer’s and Related Dementias. She has been an invited speaker and presented at numerous conferences and events throughout the U.S. Dr. Craven is a dedicated professional who offers a collaborative approach to training and development in dementia, Alzheimer’s disease, and behavioral health care. She believes that caregivers both family and professional can benefit from knowledge and improve the quality of life of their client or loved one.
As a seasoned sales professional and national trainer for Heartland Home Health and Home & Hospice Advantage, John E. Dalton has developed a clear understanding of each personality type and its influencing factors related to learning. This experience has not only led him to understand his audience when presenting material, but it has also provided him with the insight to explain the key factors of each unique generation in the workforce.
Christina Crumbley, RN, MSN, is the Chief Operating Officer at Tidal Healthcare Consulting, LLC. She has over 30 years of experience in home health operations, quality assurance/performance improvement, clinical management, finance, and business development, including 26 years in leadership positions. Through her company, Tidal Healthcare Consulting, LLC, she has provided consulting services focusing on home health operational and clinical management, ICD-10 coding, and OASIS review, as well as an emphasis on education. In her role as a contract surveyor for the Accreditation for Commission for Health Care (ACHC), she performs surveys across the country for home health and private duty agencies.
William A. Dombi
William A. Dombi, Esq., is the President and CEO of the National Association for Home Care & Hospice. With over 40 years of experience in health care law and policy, Dombi has been involved in virtually all legal, legislative, and regulatory efforts affecting home care and hospice since 1975. He has been the lead counsel in numerous class-action lawsuits against Medicare and Medicaid programs while also acting as the lead federal policy and lobbying voice in home care and hospice. He has devoted his professional career to advancing the cause of health care at home for all Americans.
Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 20 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PPS training, billing, collections, case-mix calculations, chart reviews, and due diligence. UPIC, RA, ADR, and TPE appeals with all Medicare Administrative Contractors (MACs) have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and is Treasurer on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
Rachel Gartner is a military spouse currently living in Statesboro, Ga., with her husband and two children. She earned an MS. in Biomedical Science in 2018 before founding Carework that same year. Since then, Rachel and her team have helped home care providers find and contact over 50,000 caregiver applicants, leading to thousands of hires. In her spare time, Rachel enjoys camping with her family, being outdoors, and spending time with her kids.
Irina Gorovaya has over 20 years of extensive health care experience, including long-term, acute, and home health care. As a founder of Amity Healthcare Group, a home health consulting and education provider, Irina works hand-in-hand with clients nationwide to help them achieve their goals and objectives, whether it is operational efficiency, regulatory compliance, or Medicare accreditation/certification.
In addition, Irina’s areas of expertise include telehealth and professional competency training. She is a frequent speaker at Accreditation Commission for Health Care (ACHC) educational events. She also published the articles "3 Important Things to Know When Choosing a Telemonitoring Provider" in MultiBrief, “Why Home Health is Going Virtual with Direct Care Staff Competency Training” in Home Health Care News, and "Look Beyond Revenue to Weigh Value of Telehealth’s Impact" in Home Health Line.
J'non Griffin, RN, MHA, HCS-D, HCS-C, HCS-H, COS-C, is a 34-year veteran of home care as a registered nurse. She received her master’s degree in Health Care Administration in 2005. She has experience as a field nurse, director, and executive with home health and hospice agencies, both large and small. She has served as Director of Staff Development and Appeals for home health and hospice agencies. She has taken part in mock surveys for agencies and prepared agencies for accreditation. She has been directly involved in accreditation surveys, acquisitions, and many regulatory crises with state survey agencies and the intermediary. HCAF is pleased to have her currently serving on our Board of Directors.
Angela Hays, MBA, has over 30 years of experience as a medical spokesperson, educator, and trainer. With nearly a decade of experience navigating the Energy Employees Occupational Illness Compensation Program (EEOICPA), she has become the go-to expert on the program for Nuclear Care Partners. Over the past eight years with Nuclear Care Partners, Angela has not only developed a deep understanding of the EEOICPA, but has also helped create multifaceted trainings and educational programs for former atomic workers, physicians, nurses, and social workers to help them maneuver the intricacies of the program. Her vast experience and passion for helping others led her to take on an additional role at the organization as the Nuclear Care Partners Family Caregiver Bootcamp Director — helping the loved ones of former atomic workers receive the education and support they need. As a solution-oriented professional in the home care arena, Angela is thrilled to share about the powerful partnerships beyond Medicare through this program.
Greg Henderson brings over 20 years of military experience and operational knowledge into working first-hand with his clients as the HRO Manager at Whirks. He is engaged in helping small business owners establish awe-inspiring organizations by enhancing their HR solutions to provide purpose, direction, and motivation through an innovative and personable approach. Greg was recently invited to be a member of the exclusive Forbes Human Resources Council and is a regular editorial contributor for Forbes. Host of a weekly LinkedIn video series called From Boots to Loafers, Greg draws on his past military leadership as a focal point for today’s leaders. Greg has a passion to help small business owners achieve their goals which continue to fuel Whirks' mission for its clients and itself, to get one step better every day. Greg is married to Amanda and they have five children. When he is not in the office, Greg enjoys spending time with his family, traveling, and going on daily adventures.
Jonathan Hollander, RN, MBA, CPHQ, is the System Director/Administrator of Lee Health Home Health in Fort Myers. He is responsible for the strategic and operational facets of Lee Health Home Health. Jonathan believes that home health is the future of health care in the U.S. Jonathan also believes that collaboration among the many entities in home health is imperative to bring a successful delivery of care to the communities that we provide services. In addition to managing the strategy and operations of Lee Health Home Health, he was awarded the 2021 HCAF Excellence in Home Care Terri Santangelo Outstanding Leader Award. Jonathan holds an MBA in Healthcare Management from the University of Phoenix and has been a registered nurse for 38 years.
Margherita C. Labson, BSN, MS, CPHQ, CCM, is a veteran health care professional and registered nurse who has specialized in the provision of health care services in the home since 1977 from multi-operational and academic perspectives. She is an experienced lecturer and educator as well as a published author. In 2020, she concluded her career with The Joint Commission after serving 25 years first as a representative in the surveyor cadre and then 14 years as the Executive Director of the Home Care Program. She has continually served as a member of various expert technical review panels, advisory, and steering committees for the Home Health Quality Initiative (HHQI), the Center for Home Care Policy and Research of the VNSNY, the Centers for Medicare and Medicaid (CMS), the Association for the Advancement of Medical Instrumentation (AAMI), and others. She is the President MCLabson Consult Ed, servicing the home care industry.
With over 17 years of nursing experience, AnneMarie Lake currently serves as the Clinical Ops Manager of Health First Homecare and as the Director of the Hospital @ Home Program for Health First Hospitals. AnneMarie began her career at Florida Hospital Waterman(now Advent Waterman) Emergency Department as a registered nurse at the age of 19. She eventually moved to the Orlando area and worked in the Emergency Department at Advent Altamonte before working in ER/Trauma at Orlando Health.
After moving to Brevard in 2012 she began working for Health First. As a Health First associate AnneMarie has held roles as a Case Manager, Patient Flow Administrator and with Health First Home Care as both a liaison and a liaison supervisor.
Belinda Marin has been with Palmetto GBA since 2004. She has over 17 years of Medicare experience in all lines of business. Her education includes a Master of Science Degree in Leadership, Bachelor of Science Degree in Business Administration, and a certified Lean Six Sigma Green Belt. Her Medicare experience and units include, call center teams, FOIA, CMS and Congressional complex inquiries for Part A, Part B and Home Health and Hospice. Currently, she is responsible for managing and leading Palmetto GBA’s Provider Outreach & Education Department for both Jurisdiction J and Jurisdiction M.
Lisa McClammy, BSN, RN, COS-C, HCS-D, is a registered nurse with more than 22 years of nursing experience in various areas of health care. She received her associate degree from Tarleton State University in Stephenville and went on to obtain her Bachelor of Science in Nursing from the University of Texas at Arlington. Lisa has nearly a decade of experience in the home health arena, having served as the Director of Customer Success for a Healthcare Software company and as the Director of Patient Care and Alternate Administrator for a home health agency. Lisa is an active member of the Texas Association of Home Care & Hospice, serving on both the Medicare/Medicaid and Clinical Practice committees, the latter of which she now chairs. Lisa is a CHAP- and ACHC-certified consultant.
Kimberly McCormick, RN, BSN, a highly accomplished nurse consultant in the home health industry, is Executive Clinical Director for Home Health Strategic Management (HHSM). Her 25 years of experience in home health, eight of which as a home health agency administrator, has given her the experience and the knowledge to provide unrivaled insight into the home care arena. Kimberly served as an Associate Consultant with HHSM for two years, during which she established herself as an expert in the area of utilization management of home health services. During her time as an agency administrator, Kimberly achieved deficiency-free surveys by The Joint Commission, deficiency-free Department of Health and Centers for Medicare & Medicaid Services (CMS) surveys, and a 0.42% error rate on an Additional Documentation Request (ADR) audit. Kimberly authors the HHSM nursing newsletter and is presenting nationally on home care topics and care models proposed by CMS and the Medicare Payment Advisory Commission for the future of the home health industry.
Sean McHale, CSA, is a graduate of Florida State University, where he studied marketing. He previously owned a home care health agency in Tampa, and he and his wife, Melissa, now own another agency in the greater Jacksonville area, giving him 15 years of experience building an agency in different markets. With Sean's certification as a Certified Senior Advisor, he has a comprehensive understanding of the specific health, social, and financial factors that affect seniors. He serves on the advisory board of Catholic Charities' Workforce Development Program and the St. Johns County Council on Aging. A native of St. Louis, MO, he currently resides with his wife and two children in Ponte Vedra Beach.
Carissa McKenna, RN, BSN, COS-C, HCS-D, is a Senior Clinical Consulting Manager at McBee with more than 23 years of experience in the health care industry. In her role at McBee, she is involved in many aspects of client fulfillment, including, episode management, and onsite education. While working with providers, Carissa has developed and implemented several clinical workflows as well as documentation and quality assurance tools. She currently manages several clients in episode management engagements, helping them improve adherence to the established plan of care to ensure positive clinical, financial, and operational outcomes.
Jonathan Meltz, Esq., concentrates his health care-based criminal law practice on fraud and abuse, Drug Enforcement Administration (DEA) matters, and high-profile, complex matters against federal agencies (Federal Bureau of Investigation, DEA, U.S. Department of Health and Human Services Office of the Inspector General, the U.S. Department of Justice, Medicare Fraud Strike Force, etc.).
Katherine Morrison, MSN, RN, has advanced levels of hospice leadership within large, multi-site health systems in the midwest and eastern seaboard. She is a passionate advocate for palliative care and hospice patients and clients and has recently joined WellSky as Director of Hospice Consulting Services. As a Certified Hospice and Palliative Nurse (CHPN), Katherine is a highly qualified practitioner, educator, and operator. In addition to her dedication to advance hospice practice and patient/family advocacy across the country, she brings high credibility and integrity to the cause.
Clint Nobles is the co-founder of Home Care Ops and the Operational Methodologist. He has over 20 years of business development and management experience. Throughout his career, he has helped national and local corporations across multiple industries refine and adapt their operational structures. Driven by a passion to end owner exhaustion and operator burnout, he founded Home Care Ops to help revolutionize Care Agencies across the nation. Clint is a sought-after speaker who enables others to create duplicatable systems and operational strategies that lead to lasting success and enable them to take control of their businesses.
Jessica Nobles is the co-founder of Home Care Ops and creator of one of the largest networks of home care business owners in the industry. Having worked in home care leadership for over a decade, she has held positions ranging from caregiver to operations coordinator, franchise developer, and owner of multi-million dollar, multi-state agencies. Through her knowledge and expertise, Jessica empowers home care owners to control their business, regain their life, and increase their revenue. In her role as an industry thought leader, Jessica's unique formulas for team building, streamlined operations, and collaborative marketing have been proven to generate recurring revenue and reduce your daily operations workload.
Joe Osentoski, BAS, RN-BC, has over 25 years of experience in the home health and hospice industries, where he specializes in clinical quality assurance and regulatory compliance. The experience includes working with Medicare contractors, Medicare Advantage plans, and commercial payers on probes, audits, reviews, denials, and appeals. In his book, How to Handle Your Medicare Hearing, retired U.S. Administrative Law Judge Robert Soltis writes of Joe, "...his credibility is beyond reproach." Joe is the author of Home Health ADRs and Appeals Answers (1st ed.), published by Decision Health.
Anita Paxton is the Vice President of Talent Management for Axxess, the fastest-growing home health care technology company. She creates company-wide strategies to attract, develop and retain the best talent in support of Axxess’ objectives and goals. During her time with the company, Anita has helped develop and implement a multi-channel recruiting approach.
Sue Payne, MBA, RN, CHCE, is a Home Care Strategies Advisor for Corridor. She previously served as Corridor's Chief Clinical Officer. Her current role requires her to keep track of industry trends and how they may impact home care providers. Sue was the Vice President of Home Health at a number of multi-state home care providers prior to joining Corridor. She has experience with hospital-based, long-term care-based, and privately-owned home care companies. Susan holds a Bachelor of Science in Nursing degree from Radford University, an MBA from the University of Tennessee-Chattanooga, and a Certification in Home Health & Hospice from the National Association for Home Care & Hospice.
Michael Puskarich has three decades of experience with a proven history of success in numerous health care delivery settings, such as acute care, extended care, home health, hospice, physician practice, national, mental health, and not-for-profit providers. He has expertise in the development of cost reduction reforms such as accountable care organizations, other various initiatives to reduce the spending within health care and understands the behavioral health links to all care delivery platforms, as well as strategic planning, information systems, and processes, navigating regulatory changes, payer contract negotiations and strategies and strong fiscal management. Michael has been recognized for outstanding leadership and has been a very active advocate for the home care industry.
Currently serving as the System Director for Health First Homecare, Private Duty, and Staffing Services, Michelle Rogers brings over 30 years of homecare leadership experience to the industry. As an associate of Health First, Inc. for over 23 years, Michelle also held a corporate role, overseeing the Outpatient and Wellness Division which included Hospice, Home Health, Private Duty, Medical Equipment, Family Pharmacy, and several others.
Prior to joining Health First, Michelle served as Senior Operations Director of Shands HomeCare, where she managed 17 home health offices across the state of Florida.
Michelle has her Master’s in Health Care Administration and her undergraduate degrees in Management and Marketing.
She has served on the Board of HCAF as the Private Duty Representative and is currently serving on the HCAF Board for District 9.
Tammy Ross, MHA, BSN, RN, CCM, is the Senior Vice President of Professional Services at Axxess, the fastest-growing home health care technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist clients with clinical and operational strategic planning and development.
Eric Scharber is a Principal at SimiTree, leading all talent acquisition and employee retention efforts for the home care and hospice industry through Exact Recruiting, a Simione talent solution. He oversees executive search and non-executive recruiting services, as well as recruitment process outsourcing, compensation analysis, and employee satisfaction survey services. After founding Exact Recruiting in 2005, Eric led the firm to become the top recruiting and executive search entity for the home care and hospice industry, serving clients across the U.S. and placing more than 2,000 professionals since inception. Eric is a regular speaker nationally on the topics of employee retention and recruitment, building culture, and leadership development.
Kimberly R. Smoak
Kimberly Smoak has been with the Agency for Health Care Administration since August 1995. She is the Deputy Secretary of the Division of Health Quality Assurance. The Division licenses and/or certifies and regulates 40 different providers, including, hospitals, nursing homes, assisted living facilities, and home health agencies. Ms. Smoak is also the State Survey Agency Director for the State of Florida and holds a Master of Science in Health with a program emphasis in aging studies. She is also a Qualified Intellectual Disability Professional (QIDP). In 2009 and 2017, she received Survey & Certification Achievement Awards, presented by the Centers for Medicare & Medicaid Services (CMS) for her work in survey and certification.
Sparkle Sparks, PT, MPT, COS-C, AHIMA-approved ICD-10-CM Coding Trainer, is a physical therapist who has been in home care since 1996 as a direct care provider, staff educator, PPS analyst, OASIS & ICD-9/ICD-10 coding instructor and consultant. She draws from this extensive background to provide practical education that is both fun & effective. Sparkle is nationally known for her humorous approach and ability to explain difficult topics in terms that resonate with everyone, regardless of their particular role within an agency. In 2018 she hung up her traveling shoes fter being on the road for 15 years. One of her greatest honors was the American Physical Therapy Association’s “Excellence in Home Care Award” which she received in 2007. Her latest professional endeavor has led her back to Sutter Care at Home in northern CA, where she is the Home Health Education Program Manager.
Angelo Spinola, Esq., is widely recognized as one of the leading practitioners representing the home care industry in connection with a wide range of labor and employment law issues. Among Angelo's regular practice areas are representing home care providers in collective and class action suits brought under the Fair Labor Standards Act and other wage and hour laws, responding to wage and hour investigations by the Department of Labor, and developing compliance measures that minimize wage and hour exposure. Angelo represents hundreds of home care providers in Florida and throughout the U.S.
Karen Tibbs, RN, MS, HCS-D, COS-C, is a registered nurse with a Master of Science degree in Health Care Quality. During her 22 years of home care experience, she has gained extensive knowledge of medical review, regulatory compliance, and ICD-10 and OASIS accuracy. Karin holds the Home Care Coding Specialist – Diagnosis (HCS-D) and the Certificate for OASIS Specialist – Clinical (COS-C) certifications.
Becky Tolson is a registered nurse and serves as a Clinical Compliance Educator for the Accreditation Commission for Health Care (ACHC). Among her responsibilities is the development and training of non-skilled, skilled, and specialty seminars for accreditation preparation. Becky's consulting experience focuses both on the clinical side and the administrative side of home health, private duty, and home care agencies across the country. With a bachelor's degree in Business Administration, to include management and marketing, she also holds a Certificate for OASIS Specialist – Clinical (COS-C) certification. She has been involved in the development of agency policies, procedures, and marketing strategies materials, such as brochures, websites, and patient education resources.
John Tyrkala, RN, is the Administrator and Clinical Director for Nuclear Care Partners. With over 30 years in home health, John’s experience includes serving as Vice President of Business Development, Administrator, and Director of Clinical Services for Medicare, Medicaid, Department of Labor, and Private Duty home care organizations. John was the recipient of HCAF’s 2019 Terri Santangelo Outstanding Leader Award and currently serves on the HCAF Board of Directors as the Private Duty Director.
Katherine Vanderhorst, PMH-BC, BSN, CCM, is the President and co-founder of C&V Senior Care Specialists Inc. She is a board-certified psychiatric nurse with over 30 years of clinical experience in behavioral health care and Alzheimer’s care and is a certified care manager. She has been working in the post-acute care arena, specifically in-home care and home health, since 1995. She has published two studies on the effectiveness of behavioral health home care. In her 15 years, with a national home-based care provider, Katherine developed behavioral health home care programs for seniors, adults, and children, as well as Alzheimer’s and related dementias programs. She is the co-developer of both The Road to Wholeness Behavioral Health and Becoming an Alzheimer’s Whisperer Programs with Dr. Verna Carson. Katherine has co-written three books — Becoming an Alzheimer’s Whisperer: A Resource Guide for Families (Volumes 1 & 2), and Care Giving for Alzheimer’s Disease: A Compassionate Guide for Clinicians and Loved Ones — for family and professional caregivers in addition to numerous articles. She is deeply passionate about the elderly with mental health and cognitive issues being able to receive the highest level of care at the least restrictive level.
Mitch Vilinsky is the co-owner of Bolt Healthcare and has more than 13 years of experience working with home health care organizations. The Bolt Homecare App optimizes streamlines the entire pre-start of care process from referral to on-service by putting business development, intake, human resources, and administration on the same page.
Tsvi Vilinsky is the Managing Director and Executive Vice President of Business Development at Bolt Healthcare. Having built and optimized proprietary technology platforms for nearly ten years, Tsvi has worked with dozens of home care agencies to streamline operations, manage intake, and grow to their full potential. Tsvi's thorough knowledge of the intricacies and environment of the health care software sector make him an asset to both the Bolt Healthcare team and the health care industry as a whole. His goal is to create an all-encompassing, centralized platform for home care that is efficient, economical, and seamless.
Regina Wild, LPN, is a post-acute care professional with over 13 years of experience. She has extensive experience in admissions, business development, and managed care. Regina has worked in skilled nursing, assisted living, and home health settings, as well as in a regional business development capacity. She is a graduate of Galen College of Nursing.
Lourdes Wiley, MSN, RN, has over 20 years of experience as a registered nurse. As a nurse, she started her career in pediatrics and adult critical care, and has experience in both surgical and medical intensive care units, as well as hematology and oncology. Since leaving the acute care environment in 2006, she has served as a clinician, leader, and educator in home health and hospice settings. She holds a Master's degree in Nursing and Healthcare Leadership from Regis University and has taught for several nursing programs in the Denver metro area. Currently, she is a Clinical Educator and a Certified Consultant for home health and hospice services at Amity Healthcare Group. She is passionate about holistic wellness and offers classes and workshops in the community as a Certified Health Coach and yoga instructor. Knowing firsthand the impacts of burnout and compassion fatigue, Lourdes is inspired to contribute to the healing and wellbeing of caregivers, without which quality patient care cannot be provided.